At CK Cart, quality is our priority. Every product sold on www.ckcart.co.in undergoes a rigorous inspection by our Quality Control team to ensure it is authentic, brand new, and in perfect working condition before it reaches you.
1. No Refund Policy
We follow a Strict No-Refund Policy. We do not offer monetary refunds for any products sold. However, we are happy to facilitate an exchange or replacement for eligible items.
2. 7-Day Replacement & Exchange Window
All products are eligible for a replacement or exchange within 7 days from the date of delivery.
- Replacement: If you receive a physically damaged product, a defective item, or the wrong model/variant.
- Exchange: If you wish to swap your product for another item of equal value.
3. Eligibility Criteria for Returns
To be eligible for an exchange or replacement, the following conditions must be met:
- The request must be raised within 7 days of delivery.
- The item must be unused and in the same condition that you received it.
- The product must be in its original packaging, including all tags, manuals, and accessories.
- A valid proof of purchase (invoice) must be provided.
4. How to Initiate a Request
We’ve made the process simple. To start a return or replacement request, please contact our support team via WhatsApp:
- WhatsApp Support: +91 9445429791
- Required Details: Please share your Order ID and a clear photo or video of the product (especially if it is damaged or defective).
5. Shipping Costs
(Note: You should decide if the customer pays for return shipping or if you cover it. Usually, if it’s a defect, the business covers it; if it’s a general exchange, the customer covers it.)